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    Frequently asked questions

    Ordering & Shipping

    How do I place an order?

    Simply browse our website, add your desired items to the cart, and follow the checkout process. Once your order is confirmed, we’ll handle the rest.

    Where do you ship to?

    We ship to most countries around the world. Shipping availability may vary based on your location, so check during checkout for confirmation.

    How long does shipping take?

    Shipping times vary depending on the product and destination. Typically, orders are delivered within 10-20 business days. You’ll receive a tracking number to monitor your order.

    How much does shipping cost?

    Shipping costs depend on your location and the item you’ve purchased. In many cases, we offer free shipping. Check the product page or your cart for specific details.

    Products & Returns

    Are your tents weather-resistant?

    Yes, all of our tents are designed to withstand various weather conditions. Specific details like waterproof ratings and UV protection are mentioned on individual product pages.

    What if I receive a damaged or defective product?

    If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.

    What is your return policy?

    Each product has it's own policies. please visit our Returns Policy page or contact our support team.